@samduffysax wrote:
I haven't had a reply at all. Do you actually have an update Graham, do you work or speak for Virgin?
I neither work for or speak for Virgin Media as stated explicitly in my signature, if you click on the link you will be able to read about the status of VIP forum members.
I did escalate your issue to the staff yesterday and would have expected them to have replied by now. The staff are very busy at the moment with extra work as all the offshore call centres are out of action due to the world wide pandemic.
They will respond in due course.
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GrahamI'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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