@Zoesmadhouse wrote:
I went to the second link and it said “ please ensure you provide the email address you use to sign into my virginmedia.”
I am sorry to say that means you were correct about your account being closed.
As you probably realise I am not a VM employee but there may be another option open to you. Do you normally access your VM email account from the VM Webmail service on their website or do you use an email app on your phone or an email client such as Microsoft Outlook or the MS Mail app?
The reason I ask is that these apps and email clients access VM email via a different route and not directly via your webmail account. As such they often continue to access the email account even when VM have closed the Webmail access.
If you do not use one of those apps, you could download Mozilla Thunderbird from here https://www.thunderbird.net . It is open source, free software that is easy to set up. Basically you juts enter your email address and password and it sets up the access automatically. I know it's ok because I use it myself to manage a number of VM and non VM email accounts.
I would stress that is simply a way in which you might be able to access the emails you need. It is not a long term solution to allow you to continue using your VM email.
Try that and see how you get on. It has worked for other people.
Failing that, you are reliant on the Forum Team (VM employees who support this forum). They may, and I very much stress "may", be able to arrange for you to regain temporary access to you email account. One of them should contact you via this thread in the next day or so.
Please post back with how you get on with the Thunderbird option.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks