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Sherpa93
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Urgent - Your mailbox is not available at the moment

"Your mailbox is not available at the moment

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

Hi I keep geeting this error - can someone please reset my email

Broadband, Telephone and TV unaffected

Please help ASAP thank you John

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Paulina_Z
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Re: Urgent - Your mailbox is not available at the moment

Hi @Sherpa93,

Welcome back to our Community Forums! Thank you for getting in touch with us about this issue and I'm sorry to hear that you're having some mailbox issues.

In this situation, we would advise to run a Malware check on your devices to ensure there are no issues. After this, please reset your mailbox password, by clicking on the Forgotten Password option when about to sign in. Reset your password to something new and never used before and wait at least ten minutes before trying to access your mailbox. 

Please give this a go and let us know how you get on. If you have any further issues, we will be more than happy to look into this further and help.

Thank you.

Paulina_Z
Forum Team



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Sherpa93
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Re: Urgent - Your mailbox is not available at the moment

Thanks Pauline - I got that tip from a contact and it worked almost immediately

Cheers Sherpa

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Gareth_L
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Re: Urgent - Your mailbox is not available at the moment

Thanks for the update Sherpa93

Great news its all back up and running again 

Gareth_L

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