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AKUK
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Urgent - Unable to send email, Webmail also inaccessible

Hi,

I just tried sending an email from my PC and then my phone and it failed to send on either, stating the username or password are incorrect. I tried logging into the webmail and it just says "Forbidden". I cannot access any of them.

I recently had to change my password, due to a hack a couple of weeks ago, that compromised my ebay account too. I changed the password and everything was working normally. Typically, this morning when I need to send an urgent email, I'm unable to do so. Has the mailbox been locked or something? Can moderators help, as this is a very time sensitive matter. Thank you in advance.

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Katie_WT
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Re: Urgent - Unable to send email, Webmail also inaccessible

Hi there @AKUK

 

Welcome back to our Community - sorry that you're having some issues with your email at the moment. I have located your account from your forum information and can't see that you have been in touch since your post; you also have more than one email listed so I'll need to pop you a Private Message so we can take some details and ensure we do the checks on the correct email. 

 

Usually with these issues, if enabling the email and performing a password reset doesn't work, we need to raise a specialist IT ticket to get things resolved. These usually take around 5-10 working days. 

 

Look out for the Purple Envelope in the top left and pop me a reply when you can. 

 

Cheers

Katie - Forum Team


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Katie_WT
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Re: Urgent - Unable to send email, Webmail also inaccessible

Thanks so much for popping back to my Private Message @AKUK - glad that everything is now back up and running for you; I am sorry about the brief downtime and issues there. 

 

If you need anything further, you know where we are

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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