Urgent - Unable to send email, Webmail also inaccessible
I just tried sending an email from my PC and then my phone and it failed to send on either, stating the username or password are incorrect. I tried logging into the webmail and it just says "Forbidden". I cannot access any of them.
I recently had to change my password, due to a hack a couple of weeks ago, that compromised my ebay account too. I changed the password and everything was working normally. Typically, this morning when I need to send an urgent email, I'm unable to do so. Has the mailbox been locked or something? Can moderators help, as this is a very time sensitive matter. Thank you in advance.
Welcome back to our Community - sorry that you're having some issues with your email at the moment. I have located your account from your forum information and can't see that you have been in touch since your post; you also have more than one email listed so I'll need to pop you a Private Message so we can take some details and ensure we do the checks on the correct email.
Usually with these issues, if enabling the email and performing a password reset doesn't work, we need to raise a specialist IT ticket to get things resolved. These usually take around 5-10 working days.
Look out for the Purple Envelope in the top left and pop me a reply when you can.