on 09-03-2022 12:47
One of three VM emails under our account has the 'Forbidden' error when trying to access via the VM webmail page. It is accessible from a mobile or via Thunderbird email. I see from other posts that this can only be resolved by the VM team. Please get in touch as quickly as possible.
on 09-03-2022 13:34
Does the issue still occur when using your browser's Incognito / Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:
Should further help be needed with clearing the data cache then post back here with detail of browser name and device it is running on.
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on 09-03-2022 14:37
I've tried opening the email account in an incognito Chrome window and clearing the data cache, but had same 'Forbidden' response. Running Chrome Version 99.0.4844.51 (Official Build) (64-bit) in Ubuntu 20.04
on 09-03-2022 18:43
Open a terminal windows and run the following command:
curl -IL http://mail2.virginmedia.com
Post the resulting output here (redact if needed), for example:
HTTP/1.0 301 Moved Permanently Location: https://mail2.virginmedia.com Server: BigIP Connection: Keep-Alive Content-Length: 0 HTTP/1.1 400 Bad Request Date: Wed, 09 Mar 2022 18:45:42 GMT Server: Apache/2.4.6 (CentOS) Strict-Transport-Security: max-age=31536000; includeSubDomains X-Frame-Options: SAMEORIGIN Referrer-Policy: same-origin Feature-Policy: vibrate 'self' Connection: close Content-Type: text/html; charset=iso-8859-1
on 09-03-2022 18:54
my_laptop:~$ curl -IL http://mail2.virginmedia.com
HTTP/1.0 301 Moved Permanently
Location: https://mail2.virginmedia.com
Server: BigIP
Connection: Keep-Alive
Content-Length: 0
HTTP/1.1 400 Bad Request
Date: Wed, 09 Mar 2022 18:48:55 GMT
Server: Apache/2.4.6 (CentOS)
Strict-Transport-Security: max-age=31536000; includeSubDomains
X-Frame-Options: SAMEORIGIN
Referrer-Policy: same-origin
Feature-Policy: vibrate 'self'
Connection: close
Content-Type: text/html; charset=iso-8859-1
on 09-03-2022 19:03
The curl output confirms successful access to the site, i.e. not forbidden. Can you try with:
on 09-03-2022 19:58
Many thanks for your help. It seems to be a problem with the specific email account
on 09-03-2022 20:07
See if a change of password helps resolve the issue; if not post back here to have the issue flagged to the forum team.