Virgin Media Community

[AnnR68]

Can't verify, really old, username as it was an ex partners email address. How do I get username changed?? 

[Zoie_P · Accepted solution]

Hi AnnR68,

Thanks for your post and welcome to forums 🙂
Can you give us some more info? what is the username for? Is it attached to your account, or is this in your ex-partner's account?

Zoie

[AnnR68]

Hi zoie

The username is for my TV cable account. I get my online statements etc. to another accessible email address but as I cannot get into the username email address to confirm it, I can't then change it