Hi everyone,
My mother in law emails have stopped going through to her tablet. She gets a message requesting the correct credentials. We've tried accessing through the online virgin media email and she gets a page called 'Your Virgin Media Mail account is currently unavailable' that list a number of steps to unlock her mail account. We've tried to follow the instructions but hit a brick wall because she doesn't have another email address that isn't a Virgin one. So we rang the help line and the guy we spoke to couldn't help and has referred it the technical team but the response could be up to 5 working days.
So in the meantime I've created a google.mail account for her and using that I've changed her password as described in step 1. However we've hit another issue when it gets to step two, getting a new mail password. We can get into her account and go to the Account Settings, Account Details as it says in the instructions but the 'Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail' bit isn't available on the screen.
Can anyone help
