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Malk11
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Unavailable mailbox

Hello VM,

For 4 days now I have not had access to any of my emails, missed work client emails, this is actually costing me money now.

How long will it take to sort? 24/48 hours I can understand but 92 hours is getting borderline ridiculous.

Thank you.

John_GS
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Re: Unavailable mailbox

Hi Malk11

 

Thanks for posting. My apologies for the email issues. I'll be happy to assist further with this. I'll send you a PM to assist further

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Unavailable mailbox

Thanks for joining us on PM Malk11,

 

Just to update the thread, the email mailbox was resolved via the customer calling the tech team and they re-enabled the mailbox 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"