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Footie1966
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Unavailable email

Hi, could someone please sort out my unavailable blueyonder  email please, its been over a week now, very annoying. Anyone. Regards in advance. 

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MissPasko
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Re: Unavailable email

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order.

In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

It will also help them to know what is occurring when you try to log in to your email?  Are there any error codes/messages?

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"

Use this link  https://mail2.virginmedia.com/  and reset your password by clicking on password in 'Forgotten your email or password'.  After things are fixed, you may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.


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Footie1966
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Re: Unavailable email

Thanks, yes I'm a vm broadband customer and the email address  I can't access is linked to that account. If that's what you meant. I had to use a different email address to create this post, because when signing up, it asks for an email address. 

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Beth_G
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Re: Unavailable email

Hi Footie1966,

 

Welcome to the community forums. I am sorry that you have been without access to your mailbox for so long.

 

I'll pop you over a private message so I can look into the email issue for you.

 

Please find a message from me over at the purple envelope.

 

Kind regards,

 

Beth

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