Unaccessible email account

[Kazzadec]

I have had a number of conversations with Virgin representatives to address the issue I have with my registered email address. Still unresolved, I am resorting to this forum to seek advice on how I can circumvent accessing my media account when I can no longer log into the email address associated with my Virgin account. 

[BillC45]

In order to use any Virgin Media email address, you need to have a current (contracted-paid-for-monthly) subscription to VM Broadband. Please confirm or deny that you have this.

If you do not have such a current contract any email address allocated to you will be identified in a future periodic sweep-up exercise and deleted.

See - https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073 which addresses the identification and deletion of these so-called Orphan accounts.

[Zoie_P]

Hi Kazzadec, 

Thank you for your post 🙂

I am so sorry to hear you have been having issues with your email, can you give us some more info on what's happening?

Zoie