Unable to unlock email

[J999P]

I am unable to log into an email account, we follow the online instructions to unlock it but this doesn't work and takes us back to the message saying the email account is locked. 

How do I resolve this?

[Zach_R]

Hi @J999P,

Thank you for your post and welcome to our community forums. We're here to help.

We apologise again to those individuals who have been experiencing issues with their email services since Monday. Our teams are continuing to work on restoring all users' access as a priority and we will do this as soon as possible.

Thanks,