Unable to sync email to iPhone

[OLS40]

Hi,

I can’t sync my emails to iPhone? I have deleted account, changed password, switched phone off, iPhone is updated - the error message says no password provided, please go to mail account settings and enter password. Help!

[用心棒]

After changing your account password did you generate an App password for use with iPhone's email client?

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[OLS40]

Sorry, I don’t follow!? App password?

[Graham_A]

@OLS40 

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management