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Jon93
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Unable to shut down old ntlworld email account

Hi I also have an old ntlworld.com email account which appears to still be active after 3 years! My username and password are no longer recognised and the account appears to have been compromised and is sending out spam (hence me finding out it is still working). I need this closed asap if anyone can assist?

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Very Insightful Person
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Message 2 of 4
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Re: Unable to shut down old ntlworld email account

Same advice as here:

https://community.virginmedia.com/t5/Email/Remove-blueyonder-email-account-addresses/td-p/3915522

Sit tight and wait.


As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Forum Team (Retired) Jen_A
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Message 3 of 4
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Re: Unable to shut down old ntlworld email account

HI Jon93,

Take a look at my PM (purple envelope top right) and I'll sort this out for you as soon as I receive the requested information 🙂


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Re: Unable to shut down old ntlworld email account

Hi Jon93,

I.T. have completely removed that email address from our filing directory, please see my PM for confirmation.

Kind regards,


Jen
Forum Team