on 24-01-2023 20:39
Hi,
Please help me as to why i am unable to get the above working.
Since signup i have not been able to get my email account working/setup. I want to use the email system for myself and family.
I have already tried resetting my password and dumping my history. Nothing works.
Please assist
Answered! Go to Answer
24-01-2023 20:47 - edited 24-01-2023 20:48
When did you join VM?
As of, I think,May of last year VM no longer provide an email service to new customers, nor do they allow existing customers to create a new email address.
What that says about VM’s long to medium term commitment to maintain any email provision whatsoever, I’ll leave to the reader to decide.
24-01-2023 20:47 - edited 24-01-2023 20:48
When did you join VM?
As of, I think,May of last year VM no longer provide an email service to new customers, nor do they allow existing customers to create a new email address.
What that says about VM’s long to medium term commitment to maintain any email provision whatsoever, I’ll leave to the reader to decide.
on 24-01-2023 20:49
@wezhayes wrote:Hi,
Please help me as to why i am unable to get the above working.
Since signup i have not been able to get my email account working/setup. I want to use the email system for myself and family.
I have already tried resetting my password and dumping my history. Nothing works.
Please assist
@wezhayes When did you sign up to Virgin Media broadband? This is important as VM stopped offering a free email add on to their broadband product I May 2022.
If you joined after May 2022 you will need to use another email provider such as Gmail or MS Outlook, others are available.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 24-01-2023 20:50
Jem, thank you for the extremely prompt response.
Thats a bit of a kick in the teeth but i guess i'll just have to lump it. Disappointed tbh as that is a basic staple of most ISP's but i guess i'll have to swallow it.
Thanks again. enjoy the remainder of your evening
on 24-01-2023 20:51
Graham,
Thanks bud. You were pipped at the post but helpful all the same. Cheers !
on 24-01-2023 20:56
@wezhayes wrote:Graham,
Thanks bud. You were pipped at the post but helpful all the same. Cheers !
Worth noting that VM are not alone in pulling their email provision, BT recently did the same.
There is a benefit from having an email provision not connected to your ISP in that it is portable and will continue despite which ISP you are contracted to.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
24-01-2023 21:56 - edited 24-01-2023 21:58
@Graham_A wrote:
@wezhayes wrote:Graham,
Thanks bud. You were pipped at the post but helpful all the same. Cheers !
Worth noting that VM are not alone in pulling their email provision, BT recently did the same.
There is a benefit from having an email provision not connected to your ISP in that it is portable and will continue despite which ISP you are contracted to.
And Graham does make an excellent point, a long time ago (well 15-20 years), most ISPs would see email as a valuable and important component, in the days when email was a new and confusing issue, the idea that ‘sign up with us and we can take care of it all’ was enticing. Now it’s entirely different, the ISP just provides the basic internet connectivity, what services you use on it are entirely up to you. And Graham’s point about having n independent email address is really good advice. Imagine that you were to use VM, (or BT, or Sky etc.) as your ISP and decide to use their ‘in house’ email provision - what happens to your email if, in say, five years time, you decide to leave and go to another supplier? Now some allow you to retain your email address for a monthly fee (Sky broadband and BT, I believe), others, VM among them, don’t, and will simply delete all of your emails and your email address after 90 days.
ISPs no longer see it as a vital component, it really is something that is better handled by other companies who have made it their business.