Unable to send or receive messages on Thunderbird email
2 weeks ago
For about 3 weeks now I have been unable to access new messages on my ntl account. Every time I log in I get a message reading 'Sending of password for user email@example.com did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed.
Press OK and a message comes up saying Login to server pop3.virginmedia.com with username firstname.lastname@example.org failed.
I have checked and all my server settings are as they should be.
Re: Unable to send or receive messages on Thunderbird email
2 weeks ago
Check that the username in settings is not prefixed with 'recent'.
If it is remove the prefix so that the user name is just the full email address including the @domain part.
If not then try changing the password:
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
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