Virgin Media Community

[Nitenurse]

Can receive emails on my iphone 6 but when trying to send reply's etc I get error message: 

"The username or password for SMTP @SMTP.ntlworld.com is incorrect"

[Anankha]

The correct server is smtp.virginmedia.com Port 465 SSL yes.

[Nitenurse]

I have put these settings in but still not able to send emails because 'wrong password' message despite trying every password I've ever used.

I need to speak to someone at Virgin who can sort this out...it's doing my head in!

[Emma_C · Accepted solution]

Sorry for the delay in replying Nitenurse, 

Has this been resolved since your post? 

If not then please pop me a personal message and we'll see what we can do. 

[Nitenurse]

Hooray, After intervention by Forum member Emma_C I can now send & receive emails on my iphone. Really pleased with all the help I received via this forum.

[Angelbabes57]

Hi I wonder if you could help me. My emails were sending no bother but intermittently will not send saying settings are incorrect. I have a virginmedia email and a ntlworld one and both have the same issue. The issue is on my iPad too. I’ve rechecked settings are all correct but can receive but not send 

[Gareth_L]

Hello Angelbabes57

Sorry to hear this has happened

Can I please ask first if you are still an active customer with us 

Also can you get onto webmail vis this link 

Gareth_L

[Angelbabes57]

Hi yes I am an active customer of virgin. I have no problem getting on to webmail. The problem is on my iPad and iPhone. It’s happened previously but then corrected itself after a few days but I’ve bee able to send any emails for a few weeks now. I am able to receive emails but not send them

sheila

[John_GS]

Hi Angelbabes57

Have you got this sorted since posting?

If not, click here and that should help 🙂

Kind regards,

[Angelbabes57]

Unfortunately my problems not been solved. The link you gave took me to instructions regarding spam emails. That’s  not my issue. I have both a virginmedia and a ntlworld email address. I use iphone and iPad and can receive mail but cannot send any.