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Nitenurse
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Unable to send emails via my iphone

Can receive emails on my iphone 6 but when trying to send reply's etc I get error message: 

"The username or password for SMTP @SMTP.ntlworld.com is incorrect"

 

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Anankha
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Message 2 of 27
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Re: Unable to send emails via my iphone

The correct server is smtp.virginmedia.com Port 465 SSL yes.

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Nitenurse
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Message 3 of 27
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Re: Unable to send emails via my iphone

I have put these settings in but still not able to send emails because 'wrong password' message despite trying every password I've ever used.

I need to speak to someone at Virgin who can sort this out...it's doing my head in!

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Emma_C
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Message 4 of 27
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Re: Unable to send emails via my iphone

Sorry for the delay in replying Nitenurse, 

Has this been resolved since your post? 

If not then please pop me a personal message and we'll see what we can do. 

Emma_C - Forum Team
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Nitenurse
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Message 5 of 27
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Re: Unable to send emails via my iphone

Hooray, After intervention by Forum member Emma_C I can now send & receive emails on my iphone. Really pleased with all the help I received via this forum.

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Angelbabes57
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Message 6 of 27
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Re: Unable to send emails via my iphone

Hi I wonder if you could help me. My emails were sending no bother but intermittently will not send saying settings are incorrect. I have a virginmedia email and a ntlworld one and both have the same issue. The issue is on my iPad too. I’ve rechecked settings are all correct but can receive but not send 

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Gareth_L
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Message 7 of 27
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Re: Unable to send emails via my iphone

Hello Angelbabes57

Sorry to hear this has happened

Can I please ask first if you are still an active customer with us 

Also can you get onto webmail vis this link 

Gareth_L

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Angelbabes57
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Message 8 of 27
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Re: Unable to send emails via my iphone

Hi yes I am an active customer of virgin. I have no problem getting on to webmail. The problem is on my iPad and iPhone. It’s happened previously but then corrected itself after a few days but I’ve bee able to send any emails for a few weeks now. I am able to receive emails but not send them

sheila

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John_GS
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Message 9 of 27
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Re: Unable to send emails via my iphone

Hi Angelbabes57

 

Have you got this sorted since posting?

 

If not, click here and that should help 🙂

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Angelbabes57
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Message 10 of 27
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Re: Unable to send emails via my iphone

Unfortunately my problems not been solved. The link you gave took me to instructions regarding spam emails. That’s  not my issue. I have both a virginmedia and a ntlworld email address. I use iphone and iPad and can receive mail but cannot send any. 

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