@Graham_A wrote:
@g0akc If you try and access the email accounts concerned via VM webmail at https://mail2.virginmedia.com/ what, if any, error message do you get?
I can/could access webmail okay.
The issue was affecting two accounts and on multiple devices - Apple, Windows, Android. Passwords not touched. Nothing changed our end. It was odd - sometimes we seemed to be able to receive emails but not send, sometimes not receiver or send. Some sort of authentication issue.
My account is the 'master' and associated with my Virgin Media account 'my virgin media' - though the user ID is actually that of another email address I use. I could login to my account. My wife's email address is a 'child' or sub account. Since VM changed the account webpages there is so little to see or change there - poor in my view.
This was clearly a problem at the VM end - on their servers
Last night I looked at changing my password, to flush things through/reset everything - but the password change page wasn't working - whatever password I tried it showed 'invalid' or that it didn't meet the requirements despite being okay - even say kwlHKYA3mm! wasn't being accepted. This morning it is being accepted.
I did try rebooting my router and hub (I use a 3rd party router with hub in modem mode) but that made no difference.
This morning at 06:30 I still couldn't send emails. At 07:30 I found I could and I still can (and my wife can) - so something has been fixed - at the VM end.
I'm just glad it's not taken so long to start working - last time it took months and VM didn't have a clue.
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!
