Unable to send email "An error occurred inside the server which prevented it from fulfilling the request"

[whoney]

Hello,

First time post on here for me. I am currently unable to send email using my ntlworld.com account. I get the error "An error occurred inside the server which prevented it from fulfilling the request." whenever I try. It has been like this for at least the last 18 hours. I am using webmail, via an up to date Chrome browser on Windows 10. I appear to be receiving email OK.

Many thanks
Wayne

[coenoby · Accepted solution]

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@whoney wrote:

 "An error occurred inside the server which prevented it from fulfilling the request."

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That problem has been reported a number of times on this forum recently. Based on the experience others are reporting the error does seem to be intermittent and clears after a while.

Sadly Virgin Media do not seem to have not offered any advice as to what causes it or if there is a way people can resolve it themselves.

Coenoby

[whoney]

Thanks and yes, the issue has now cleared and I can send email again. 

[coenoby]

@whoney 

That's good to read. Thanks for the update.

I don't want to be negative but just be aware that it could make another appearance, but hopefully just a brief one 😉

Coenoby

[muffmasterh]

yep its at it again tonight, what are VM doing about this ? what are we paying for ?

[Matthew_ML]

Hey muffmasterh, thank you for reaching out and I have just replied to your last message.

Please going forward try to keep to one thread so we can help you in the best way 🙂