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NicStone
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Unable to send Emails form virginmedia.com address

I have not been able to send an email form my account since 08/01/21.  Could you please offer any advice on how to resolve this.

Also how do I view my email on a desktop rather than just on my phone?

Thanks

Nic

 

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Natalie_L
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Re: Unable to send Emails form virginmedia.com address

Hi NicStone

 

Welcome to the Community and thank you for getting in touch. 

 

I am sorry to hear you have not been able to send an email since the 8th January. 

Can you please expand on what happens when you attempt to send? Does the email bounce back or is there an error message?

Also is this only happening to one address? 

 

You can access your emails online via a browser here.

 

Thanks 

 

 

Nat
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NicStone
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Re: Unable to send Emails form virginmedia.com address

HI Natalie

Thanks for getting in touch.  The message is bouncing bac straight away saying "couldn't send email" then something went wrong while sending the email.  Please try again.  it will then sit in my outbox.  I try again and still the same message.

 

Thanks

 

NIc

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NicStone
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Re: Unable to send Emails form virginmedia.com address

Hi

 

Also I cannot us the link you have provided as the account is in my husbands name.  When we do log in my email address is not "linked" and cannot find.  We did have an account at another property but have no account details fort hat address anymore.

Thanks

Nic

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Natalie_L
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Re: Unable to send Emails form virginmedia.com address

Thank you NicStone. 

 

I would be happy to check on the mailbox from our side so I am going to pop you over a private message now. 

This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
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