Unable to send E mails

[NeilH1]

I'm having a problem with my virgin email at the moment. The problem is that I am unable to send emails. Whenever I try, I get a message "Couldn't send email. Something went wrong. Please try again". It does this on all my devices. Any suggestions please as to the possible cause and solution.

[Matthew_ML]

Hey NeilH1, thank you for reaching out and a I am so sorry to hear this.

Please can you try removing and add the accounts again, or updating the password, from our side everything is looking good. Cheers 

[NeilH1]

Since my initial post, I have found out that I can send emails on my laptop, but not on my tablets or phone. Does this make any difference

[Beth_G]

Hi NeilH1,

Thanks for the update. Can you please let us know what mail app you're using on your tablet and phone? Are they the same or different?

Since you're able to send emails from your laptop, have you tried removing your email account from the app on your phone and tablet as suggested previously?

Let us know 😊