Showing results for 
Search instead for 
Did you mean: 

Unable to send E mails

On our wavelength

I'm having a problem with my virgin email at the moment. The problem is that I am unable to send emails. Whenever I try, I get a message "Couldn't send email. Something went wrong. Please try again". It does this on all my devices. Any suggestions please as to the possible cause and solution.


Forum Team
Forum Team

Hey NeilH1, thank you for reaching out and a I am so sorry to hear this.

Please can you try removing and add the accounts again, or updating the password, from our side everything is looking good. Cheers 

Matt - Forum Team

New around here?

On our wavelength

Since my initial post, I have found out that I can send emails on my laptop, but not on my tablets or phone. Does this make any difference

Hi NeilH1,

Thanks for the update. Can you please let us know what mail app you're using on your tablet and phone? Are they the same or different?

Since you're able to send emails from your laptop, have you tried removing your email account from the app on your phone and tablet as suggested previously?

Let us know 😊