Unable to select, all messages in this folder.

[fishface]

In my in box in the All drop down box, the All messages in this folder is not highlighted. 

All the others are highlighted and click able.

[用心棒 · Accepted solution]

All message in this folder is a menu section heading, not an option; similar to that of the View menu's Layout and Options section headings

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[Paulina_Z]

Hi @fishface,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues with your mailbox at the moment! 

Did the advice provided by @用心棒 help with this issue? You can view further assistance on How To Manage Your Mailbox on our website. 

Let us know how you get on and if you need any further assistance.

Thank you.

[fishface]

Thanks for the info.

I used to be able to select all messages. When my emails were getting high I would check/ tick them all, then deselect the ones I wanted to keep.

Can't find the option to do that now.

Thanks 

[用心棒]

You are correct, there was a Select All option, and though no reason for its removal has been stated it is likely because it only ever selected all cached  emails, i.e. those recently viewed in the folder. For instance, if you had 5,000 emails in a folder the initial view of the folder cached the first 50 emails then Select All would only select 50 emails and not the 5,000 actually contained the folder.

If you must use Virgin Media's email service then do consider using an email client (like Thunderbird) to overcome webmail's many shortcomings.

[fishface]

Thanks x

[Carley_S]

Glad to hear that @用心棒 was able to help you further @fishface. Please let us know if you have any further questions or concerns, we'll be here to support and assist further if needed. 

@用心棒 Thank you again for all your continued support.