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Unable to see 2 Sub Email accounts

Joining in

I have 2 sub email accounts (blueyonder), both of which are not showing on the main account page. I am still receiving emails through a 3rd party client (Outlook). I want to set up forwarding on one of the accounts but I need to reset the password and of course the blueyonder address is not recognised. However, when I try to set up another sub account using the same email address, it comes back with "the email address is already registered"

Anyone have any ideas?


Forum Team
Forum Team

Hi there @Smacknet 👋 Welcome to our forum and thanks for your post 😊

Sorry to see you've been having issues viewing your sub accounts, this certainly is odd. I'll be happy to investigate this for you so I'll send you a PM to confirm your details so this can be done.



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