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Shep999
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Unable to refresh/update email

Looks like the same issue as that of milliemog999, unable to update inbox on my ntlworld account since yesterday evening.  ‘Checking for email” comes up with account error, details- “no password provide for NTlworld”.  Password is the same on all my devices so no access to account, password also not recognised on VM email site, very problematic as main communication for a charity I am working with supporting vulnerable people.  Assistance to rectify soonest appreciated.  Paul_DN Forum Teamrectified similar issue for milliemog999

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Robert_P
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Re: Unable to refresh/update email

Hello Shep999

 

Sorry to hear of the email access issues, we understand the frustration this can cause and apologise for the inconvenience. We appreciate you taking the time to post on the forum and welcome to the community.

 

From looking at the account we can see you have spoken to the team and this has been raised to be looked into by our IT support team. This can take up to 5 working days but is usually quicker.

 

Rob

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