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plumbob
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Unable to receive emails

I have numerous email accounts all @ntlworld.com. My main account does not receive emails although I can send from it.

All other accounts work Ok

Any suggestions please?

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用心棒
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Re: Unable to receive emails

Sign into webmail and confirm there are no unexpected rules under ☰ > Settings > ▸ Emails > Filter Rules; should there be then following the advice here Compromised Email Account advice?

If the issue persist:

  • are you using IMAP or POP3 to receive emails
  • which operating system is being used?
  • which email clients, i.e. webmail, Thunderbird, etc?

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plumbob
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Re: Unable to receive emails

I am using IMAP on Window 10

Using Virgin Media email and EM Client I cannot receive emails on my main account from either

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Re: Unable to receive emails

It would be helpful to see what, if any, VM error code is returned by the IMAP server in this situation. Open a Command Shell and enter the following command where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v imaps://imap.virginmedia.com -u username:password 2>&1 | (where findstr && (findstr /V "LOGIN" | findstr "A0") || (grep -v "LOGIN" | grep "A0")) 

 Post the redacted results here.

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plumbob
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Re: Unable to receive emails

how do I open a command shell

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Re: Unable to receive emails

Press ⊞ Win + R, type cmd in Open field and select OK to open a Command Shell windows.

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plumbob
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Re: Unable to receive emails

plumbob_0-1610408242336.png

That's all I get

 

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plumbob
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Re: Unable to receive emails

Microsoft Windows [Version 10.0.19041.685]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\Steve>

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Re: Unable to receive emails

Once the Command Shell is open follow the instructions previously detail here

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