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terryR1
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Unable to open mail in Chrome

When I sign in to email on Chrome I get a Virgin Media message come up that says ' OOPS we have found an issue ' The VM message has a telephone number on it which I have phoned but Virgin says its not their problem. I can get everything else on Chrome OK and I can open my mail on Firefox ???

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MikeRobbo
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Message 2 of 29
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Re: Unable to open mail in Chrome

Try a different browser.


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用心棒
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Message 3 of 29
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Re: Unable to open mail in Chrome

Firefox works which makes the message shown in Chrome odd. Can you post a screenshot of the message with any personal information appropriately redacted?

 

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terryR1
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Message 4 of 29
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Re: Unable to open mail in Chrome - Screenshot as requested

screenshot OOOPS.jpg

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terryR1
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Message 5 of 29
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Re: Unable to open mail in Chrome

screenshot as requestedscreenshot OOOPS.jpg

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terryR1
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Message 6 of 29
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Re: Unable to open mail in Chrome

It opens in Firefox ?????

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用心棒
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Message 7 of 29
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Re: Unable to open mail in Chrome

I have flagged your post to the forum team as they are best placed to resolve the URL aspect of the error message; please keep a note of the URL. In the meantime see if the following helps resolve the issue, Re: Can't open Virgin Media email Inbox on Google Chrome. I'm 84, not very tech-minded PLEASE HELP!

 

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Sololobo
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Message 8 of 29
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Re: Unable to open mail in Chrome


@terryR1 wrote:

It opens in Firefox ?????


That'll be the browser from mozilla: https://www.mozilla.org/en-GB/firefox/new/




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terryR1
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Message 9 of 29
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Re: Unable to open mail in Chrome

Yes, but why doesn't it open in Chrome if it opens ok in firefox, I much prefer Chrome ?

Cheers

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Natalie_L
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Message 10 of 29
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Re: Unable to open mail in Chrome

Hi terryR1, 

 

Thank you for getting in touch via the Community.  

 

I am unsure what is causing the issue with opening the page via Chrome but I would like to look in to this further.

 

Could you please provide me with the URL you are using and we can go from there. 

 

Thank you 

 

 

 

 

Nat
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