Virgin Media Community

[terryR1]

When I sign in to email on Chrome I get a Virgin Media message come up that says ' OOPS we have found an issue ' The VM message has a telephone number on it which I have phoned but Virgin says its not their problem. I can get everything else on Chrome OK and I can open my mail on Firefox ???

[MikeRobbo]

Try a different browser.

[用心棒]

Firefox works which makes the message shown in Chrome odd. Can you post a screenshot of the message with any personal information appropriately redacted?

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

[terryR1]

[terryR1]

screenshot as requested

[terryR1]

It opens in Firefox ?????

[用心棒]

I have flagged your post to the forum team as they are best placed to resolve the URL aspect of the error message; please keep a note of the URL. In the meantime see if the following helps resolve the issue, Re: Can't open Virgin Media email Inbox on Google Chrome. I'm 84, not very tech-minded PLEASE HELP!

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped

[Sololobo]

---

@terryR1 wrote:

It opens in Firefox ?????

---

That'll be the browser from mozilla: https://www.mozilla.org/en-GB/firefox/new/

[terryR1]

Yes, but why doesn't it open in Chrome if it opens ok in firefox, I much prefer Chrome ?

Cheers

[Natalie_L]

Hi terryR1, 

Thank you for getting in touch via the Community.  

I am unsure what is causing the issue with opening the page via Chrome but I would like to look in to this further.

Could you please provide me with the URL you are using and we can go from there. 

Thank you