Virgin Media Community

[SallyAB]

Last night, having used my email all day, I got a message saying that Thunderbird could not login to my email account. After booting up this morning it still won't work, so I tried webmail - email address and password not recognised. I tried logging in to virgin media, but it won't recognise me either.

[Corey_C · Accepted solution]

Thanks for your post and welcome to the Community Forums, SallyAB,

Sorry to hear that you have been having mailbox issues, have you tried resetting the password? Try here: https://my.virginmedia.com/forgot-details/password

Cheers,

Corey C

[SallyAB]

Thank you! Actually I got my husband to change my password, as I was unable to (could not login to virgin media either!) and he is the account holder. Also Thunderbird seemed to have lost my main email and was trying to login as an alias which of course does not work. Having put back the main email and with a new password - all started to work again.

Thanks

Sally

[John_GS]

Great to hear all sorted Sally 🙂

Do pop back if you ever need us as well for anything. As a side note, if it's email and we need to step in, it would be the account holder we need to speak to.

Kind regards,