Good morning, a friend of mine has asked me to look at why she cannot connect to VM webmail. As the machine is with me for unrelated work I have signed her up to the forum in the hope someone can help.
It started with having signed into her account it would not connect when asked to pick up emails. She contacted the help line and they told her that everything looked OK at VM's end it was probably Chrome that was the problem, try another browser. It would not work in MS Edge either.
Having a look at similar problems on this forum, one suggestion was to change the password, but we could not get to her account details.
I tried to login to her account this morning but it would not give us access.
The email works on her iPad.
The email is an old ntl one that has worked for years on webmail.
Any ideas anyone?