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Message 251 of 294
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Re: Unable to log into webmail

So today I log in and my emails are working, as yet no explanation as to how.  

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Message 252 of 294
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Re: Unable to log into webmail

No success for me yet. Have been back & forth over the last week with the Mod Team, my case has now been referred to the IT department..

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Message 253 of 294
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Re: Unable to log into webmail

I am getting this message when I try to log in:

 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

This has been happening for two days now.

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Message 254 of 294
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Re: Unable to log into webmail

My case was referred to the IT department 1 week ago and still no reply or anything working.

It’s been 1 month now since I reported my email not working, this really is extremely poor customer support from Virgin Media.

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Message 255 of 294
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Re: Unable to log into webmail

Same with me, I've decided to leave them as soon as I get my email account back.

 

 

 

 

 

 

 

 

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Message 256 of 294
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Re: Unable to log into webmail

Do you think we will get our email accounts back?

I’m not so sure it’s been so long. With it not been a professional email account I was not expecting 24 hour results but 1 month is ridiculous.

I’ve not had a problem for years with my Virgin Email account until now and I really don’t want to lose all the data stored in my account. That’s the only reason I would stay with Virgin Media, if they lose my data then I’m changing my ISP.

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Message 257 of 294
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Re: Unable to log into webmail

No I don't but I'm hoping I will as like you Ive got so much data I desperately need to bet back.

 

 

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Message 258 of 294
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Re: Unable to log into webmail

I am receiving a blue screen showing 'Connection error' 'the service is not available right now' with a retry button, which when clicked stays on the same screen.

At the bottom of the screen is 'Rev48'

I will change password once access is restored.
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Message 259 of 294
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Re: Unable to log into webmail


@REDMULLERS wrote:
I am receiving a blue screen showing 'Connection error' 'the service is not available right now' with a retry button, which when clicked stays on the same screen.

At the bottom of the screen is 'Rev48'

I will change password once access is restored.

The blue screen is usually down to a corrupt cookie or cache entry.  Try clearing your browser cache and delete any cookies relevant to virginmedia.  Alternatively try using a different browser or a private/incognito session.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Message 260 of 294
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Re: Unable to log into webmail

As Graham says – it’s likely to be a cookie issue.

Rev48 is an error from the OX platform indicating a mismatch between OX and the cookies in your browser. You can - use a different browser, or, use private/incognito mode in your current browser, or, clear out your browser's cache and cookies, close the browser and then re-open it before connecting to webmail via the email link at the top of the VM homepage.

Example from list of OX patches to baseline -

2019-02-11

OX App Suite v7.8.4 (Security Public Patch)

Open-Xchange App Suite Middleware (backend) v7.8.4-rev51
Open-Xchange App Suite Frontend v7.8.4-rev48

Revnn is the identification series OX uses for patch numbers.

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