I’m not so sure it’s been so long. With it not been a professional email account I was not expecting 24 hour results but 1 month is ridiculous.
I’ve not had a problem for years with my Virgin Email account until now and I really don’t want to lose all the data stored in my account. That’s the only reason I would stay with Virgin Media, if they lose my data then I’m changing my ISP.
@REDMULLERS wrote: I am receiving a blue screen showing 'Connection error' 'the service is not available right now' with a retry button, which when clicked stays on the same screen.
At the bottom of the screen is 'Rev48'
I will change password once access is restored.
The blue screen is usually down to a corrupt cookie or cache entry. Try clearing your browser cache and delete any cookies relevant to virginmedia. Alternatively try using a different browser or a private/incognito session.
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As Graham says – it’s likely to be a cookie issue.
Rev48 is an error from the OX platform indicating a mismatch between OX and the cookies in your browser. You can - use a different browser, or, use private/incognito mode in your current browser, or, clear out your browser's cache and cookies, close the browser and then re-open it before connecting to webmail via the email link at the top of the VM homepage.
Example from list of OX patches to baseline -
OX App Suite v7.8.4 (Security Public Patch)
Open-Xchange App Suite Middleware (backend) v7.8.4-rev51 Open-Xchange App Suite Frontend v7.8.4-rev48
Revnn is the identification series OX uses for patch numbers.