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Unable to log into secondary email account

Sav_Tea
Joining in

on ‎05-12-2022 17:48

Hi there

Please can someone tell me how my secondary account holder can log into her email again? I can see it is on my account but the password she used is now not working and the Forgotten Password route doesn't work as it doesn't recognise any of her answers.

Thanks

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎05-12-2022 18:00

@Sav_Tea  If the forgotten password route doesn't work she will either need to call in to the support line and select the option for technical issues> email or wait for the VM Forum Team staff to pick this up here.

The numbers to ring are 150 free from a VM mobile or landline, or 0345 454 1111 from any other phone (chargeable as standard UK landline phone no.).

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Sav_Tea
Joining in
In response to Graham_A

on ‎05-12-2022 18:13

Thanks - I think I've just sorted it after hours /Days of trying!

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