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Unable to log into ntlworld email

cmiles1991
Joining in

on ‎26-11-2022 08:15

Hi all

I am unable to log into my ntlworld email account. The account works fine on the email app on my phone and I can still send and received emails, but unable to log in via the website. When selecting the forgotten password link it doesn't recognise my email, and when selecting forgotten email its asking me for an account number.

Any help would be much appreciated

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3 REPLIES 3

Graham_A
Very Insightful Person
Very Insightful Person

on ‎26-11-2022 08:40

Those are classic signs that the email account is in the process of being deleted.  This should happen 90 days after you close the associated Virgin Media broadband account.  The fact that you mention the account number suggests to me that you don't have a current VM broadband account.  Is this the case?

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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cmiles1991
Joining in
In response to Graham_A

on ‎26-11-2022 08:46

Hi Graham

Thanks for the response. Yes I no longer have a virgin media account, but I've had the email address (20 years) prior to having virgin media media so unsure as to why it would be being deleted?

Any help would be much appreciated

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jpeg1
Alessandro Volta
In response to cmiles1991

on ‎26-11-2022 10:03

You'll find the answer here... 

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

- jpeg1
My name is not Alessandro. That is just a tag Virginmedia foisted on me.
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