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jimnich1
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Unable to log into email

on ‎31-12-2021 10:04

Hi, i've had a VM email address for years. Was working yesterday afternoon, and then suddenly stopped. I generally use Outlook. It is asking for user name and password. The password saved isn't working.Tried using VM webmail and it is saying the my mailbox is currently unavailable. Still not working today. I have some urgent emails that I need to respond to so would appreciate some help. Thanks

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Graham_A
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Re: Unable to log into email

on ‎31-12-2021 10:53

@jimnich1  The first thing to do is try following the instructions set out here for this type of situation:

Email-accounts-locked-mailbox-unable-unable-to-access-email 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Serena_C
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Re: Unable to log into email

on ‎02-01-2022 11:27

Hi @jimnich1

Welcome to our Community Help Forum 🙂

Sorry to hear you are having issues accessing your VM email address. Can I confirm that you currently hold an active broadband account with Virgin Media?

Best wishes,

Serena

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