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Sean75
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Unable to load VM homepage and email

Hello ,

I have been unable to load any Virgin Media pages or log in to email as I get the message that the page took too long to respond or the site may use invalid TLS settings.

The issue only affects one managed computer network as I can log in via wi-fi on my phone and at home. 

Any ideas how to resolve this?

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DJ_Shadow1966
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Re: Unable to load VM homepage and email

Hello

When you say a managed network, do you mean a work network, it is more than likely being blocked by that network ?

Regards Mike

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Sean75
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Re: Unable to load VM homepage and email

Hello,

Yes I thought that may be the case, but its only occurred since last weeks service outage and only with VM , every other page will load. There is definitely an issue with Virgin

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Sean75
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Re: Unable to load VM homepage and email

here is the error message text:

This site can’t be reached

oauth.virginmedia.com took too long to respond.

Try:

ERR_TIMED_OUT
Check your Internet connection
Check any cables and reboot any routers, modems or other network devices you may be using.
Allow Chrome to access the network in your firewall or antivirus settings.
If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.
If you use a proxy server…
Check your proxy settings or contact your network administrator to make sure that the proxy server is working. If you don't believe you should be using a proxy server: Go to the Chrome menu > Settings > + Show advanced settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".
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DJ_Shadow1966
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Re: Unable to load VM homepage and email

Hello

If it works elsewhere outside of that network you have already narrowed down that it is an issue with the network, I would contact the network administrator of that network and ask them to check the log files, possibly the firewall or proxy to see if the virginmedia.com is blocked.

Can you ping oauth.virginmedia.com if you cannot then certainly being blocked on that network.

Regards Mike

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Sean75
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Re: Unable to load VM homepage and email

What do you mean by "ping"?

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DJ_Shadow1966
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Re: Unable to load VM homepage and email

Hello

On a computer open a command prompt and type in ping oauth.virginmedia.com.

Regards Mike

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Sean75
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Re: Unable to load VM homepage and email

Hi , here is what happens when executing the command prompt as suggested.

Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS U:\> ping oauth.virginmedia.com

Pinging oauth.virginmedia.com [80.0.253.5] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 80.0.253.5:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

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DJ_Shadow1966
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Re: Unable to load VM homepage and email

Hello

Well that confirms that it is being blocked by the Managed Network, as you are getting timeouts to the webpage, I am afraid that it is now down to the network administrator of the managed network.

Regards Mike

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Sean75
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Re: Unable to load VM homepage and email

Contacted our IT dept today and they confirmed that nothing is being blocked and that the problem lies with connection and configuration to VM. This has only recently occurred since last weeks "service upgrades" and the problems that VM were experiencing.

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