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JRHart270
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Unable to delete emails from trash or recycle bins

I use a Virgin Media email address.

After deleting emails from the recycle bin in the samsung app on my Samsung phone and also from the trash bin on the Virgin email platform on my Windows PC I find that they soon return to the respective locations - i.e. they are no longer deleted.

Any adeas or advice please.

Thanks

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用心棒
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Re: Unable to delete emails from trash or recycle bins

With both email clients are using IMAP the deletion of emails from one should be reflected on the other, for example:

  • in webmail, delete emails from Trash folder
  • when the Samsung's mail app next synchronise with the email server its Trash folder should no longer contain the deleted email

If you are seeing something different can you detail it here.

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JRHart270
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Re: Unable to delete emails from trash or recycle bins

Thanks for your message.

When emails are deleted from trash/recycle bin in Webmail/Samsung mail app they disappear.  However when later emails are deleted they appear in the trash/ recycle bins along with the previously deleted emails. 

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Re: Unable to delete emails from trash or recycle bins

it is unlikely this is an issue with the email server or webmail and unfortunately I am stumped on how best to troubleshoot it from the mail app. To validate this consider using webmail instead of the mail app whilst pursing support from Samsung where similar issues seem to have been recently raised, for instance Note 8, latest mail app update not emptying recycle bin

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JRHart270
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Re: Unable to delete emails from trash or recycle bins

Thanks for trying. 

Take it up with Samsung as suggested.

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