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BlueBox
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Message 1 of 33
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Unable to connect to email server

hi  avery time I try and send email from my phone I get  server error  checked  all setting  its ok

 

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用心棒
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Message 2 of 33
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Re: Unable to connect to email server

What was the error message; redact personal information before posting?

Is the issue occurring when connected to Wi-Fi or mobile carrier network, or both?

Is the issue occurring on other devices connected to the same network?

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BlueBox
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Message 3 of 33
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Re: Unable to connect to email server

Hi i have noticed that I can send the email from wifi without any problem  will try sending email from pc dont know  if this info helps  but I am with Three Network

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用心棒
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Message 4 of 33
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Re: Unable to connect to email server

Issue is likely due to the public IP Address of the network your device is connected to appearing on one or more of Spamhaus's lists that Virgin Media use to protect their outgoing mail server. To confirm, when the issue next occurs:

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BlueBox
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Message 5 of 33
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Re: Unable to connect to email server

This is result off the lookup 

[MOD EDIT: PERSONAL INFORMATION REMOVED]

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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HowardML
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Message 6 of 33
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Re: Unable to connect to email server

Your IP addresses were removed as personal information which must never be posted on a public forum. Such information enables scammers and hackers to identify your system. Just tell us the results. Which lists did the IP address appear on,if any?


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Graham_A
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Message 7 of 33
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Re: Unable to connect to email server

They appeared to be IPv6 addresses and were not on any of the main lists.  That they were IPv6 addresses adds a different dimension given that VM home broadband connections are still IPv4.

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Graham

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BlueBox
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Message 8 of 33
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Re: Unable to connect to email server

IPv4 are showing blocked 

92.**.*72.**is listed in the PBL


92.**.*72.** is listed in the XBL

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BlueBox
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Message 9 of 33
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Re: Unable to connect to email server

Got a reply from Three Network 

We provide you a dynamic IP address & that cannot be changed. I have checked from my end there there is no block on your IP address from our end hence you may need to contact your email provider about this.

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Message 10 of 33
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Re: Unable to connect to email server

Maybe Three should consider expanding the datasets they query when determining the health of their IP Addresses to include Spamhaus.

This issue is likely to remain unresolved, following are some of the reasons why:

  • cannot see any reason why those utilising Spamhaus's lists to protect their network(s) would stop doing so
  • the dynamic IP Address assigned to your device is likely within a private IP Address range not addressable from the Internet
  • IP masquerading is used to route network traffic to / from the private address space via a single public IP Address to the internet
  • one or more of the device within the private address space could be responsible for the malicious network traffic detected by Spamhaus
  • confidence level for maintaining a delisting from the XBL is extremely low due to a lack of control over the network and/or devices connecting to it

Consider using webmail as a workaround.

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