Menu
Reply
charlesj1964
  • 4
  • 0
  • 0
Joining in
866 Views
Message 1 of 2
Flag for a moderator

Unable to connect to IMAP

I have been on the phone for 1hr 20 minutes trying to resolve being unable to connect to the primary email account through the browser or via email clients (Outlook, Windows 10 Mail and whatever Samsung use on the Galaxy S10. We changed the password and checked teh server settings in Outlook with no success. The most informative was outlook which was unable to connect to the IMAP server.I think the guy just ran out of ideas because he just disappeared!

This still leaves me with the problem of being unable to access email. The secondary email account works through email clients no problem (though not my phone).

I'm looking for ideas to try.

0 Kudos
Reply
Tom_F
  • 4.22K
  • 250
  • 549
Forum Team
Forum Team
820 Views
Message 2 of 2
Flag for a moderator

Re: Unable to connect to IMAP

Sorry to hear you've had this issue with your email account.

 

What happens when you try and access it directly via this link: https://mail.virginmedia.com - is it the same error you get via Outlook? 

 

If you get back to me via PM I'll see what we can do to help from here.

 

Tom 

0 Kudos
Reply