Unable to connect to 2 of my secondary email accounts

[BVNTL]

Yet again I'm unable to connect to 2 of my secondary email accounts.

I get this message on both of them

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

Unable to change passwords

Help, please

[Megan_L]

Hi BVNTL, 

Thanks for using the forums to get this issue with your Email looked into, I am sorry if this has been causing some frustration.

How is the situation since you last posted about this?

If you're still having issues, please take a look at this extensive help page which may offer some advice into this issue - Email Help. 

Could you also please try changing your password on - 

• Different device.
• Different browser.

Thanks,

Megan_L

[BVNTL]

Thank you for your reply but unfortunatley I'm still unable to edit the 2 email accounts that I have problems with.

[BVNTL]

I have managed to register one of my accounts and the emails have come through but I can't sign-in or register my other email account so I would still appriciate some help please.

[Robert_P]

Have you tried updating the password for each of the secondary accounts BVNTL? 

Rob

[BVNTL]

Hi Rob,

I have tried to change the passwords but it says successfully updated. I then tried adding to the main log-in screen and managed to register one and reset the password on that account but and it's now working but still can't access the other account.

Cheers Barry

[Paulina_Z]

Hi @BVNTL,

Thanks for coming back to us and for providing more information about this.

Have you taken a look at our How To Manage My Email Account page to see if this can help you with adding in a secondary email account?

Please take a look and let us know how you get on and if you need any further help or assistance.

Thank you.

[BVNTL]

Hi Paulina,

Thanks for comming back to me.

I can see the secondary email account when I'm logged into my mail account but if I try to log in using my secondary account it just sends me round in circles, so I don't know what to do and would appriciate some help please.

Thank you

Barry

[Paul_DN]

Hi Barry,

Thank you for reaching back out, when you sign in using your primary account you should then see the other Email addresses, we are unable to change the passwords or manage the Email account, this is something only the account holder can do.

Regards

Paul.

[BVNTL]

Hi Paul,

I've tried that and it says "account details changed" after I change my log-in details but teh account is still locked.