Unable to change password get this message"We couldn’t verify your identity Failed to create user in Ping

[tentman]

Hi, Unable to change 3rd party app password just get this message "

We couldn’t verify your identity

Failed to create user in PingOne

Help!

[Beth_G]

Hi tentman

Thank you for your post. I'm sorry to hear you're struggling to generate an app password.

Can you please ensure that you have tried a different browser or have tried clearing the cache and cookies of your current browser? 

I'd also suggest to try using a different email address if possible, although I appreciate you may only have one non-virgin email account.

Are you getting this error when you try to verify your account through the verification email?

If you have a screenshot of the error that you can pop over, that would be great. Just please remember to remove any personal information from the screenshot.

Thanks,

[tentman]

Hi Beth, That account seems to have sorted itself out now. I am having problems changing the email password on another account which I will come back to you on if I may.

Robin