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SouthWaleschris
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Unable to add email addresses

For some weeks now i've been unable to add\remove email addresses or change their details such as passwords as it seems when i log into my account and go to profile and manage accounts i get the error....

We're sorry this isn't the page you wanted.

Please can u give me an update to a fix on this issue as i wish to change a few settings on my account.

Thanks.

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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SouthWaleschris
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Re: Unable to add email addresses

Its been a week and still no answer from the VM team?

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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DJ_Shadow1966
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Re: Unable to add email addresses

Hello

They are very busy at this time.

I have escalated to the VM forum team, one of the VM staff will be along in this thread to resolve it for you.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Emily_G
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Message 4 of 17
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Re: Unable to add email addresses

Thanks for the post Southwaleschris.

 

Can we please confirm if you're able to access the My Virgin Media account successfully?

 

If so, does it show the quoted error when you go to the email page of this or is it when you try to change anything in the email section?

 

Have you already tried doing so on a different web browser or device?

 

Let us know, Emily.

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SouthWaleschris
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Re: Unable to add email addresses

I can access the account and emails but when i log into my account and click for example my profile to add an email address or delete one i just get the page cannot be displayed.

 

Its been like it now for about a month or so.

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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Emily_G
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Re: Unable to add email addresses

Thanks for confirming, I'll pop you over a private message so we can look into the account.

 

Thanks, Emily.

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SouthWaleschris
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Re: Unable to add email addresses

Hi all

Is there any news on this issue?

Thanks.

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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SouthWaleschris
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Message 8 of 17
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Re: Unable to add email addresses

Can anyone tell me if there is an update to this please?  I had a call about a week ago who said they were sending it to the tech guys and nothing since.

 

Thanks.

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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John_GS
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Message 9 of 17
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Re: Unable to add email addresses

Hi SouthWaleschris

 

Thanks for coming back to us and apologies for the delayed reply.

 

I've checked the ticket and it's still with the team being worked on

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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SouthWaleschris
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Message 10 of 17
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Re: Unable to add email addresses

Hi John, sorry only now Ive picked this message up.

Ive had covid19 and been gravely ill and that's not an exaggeration either.

Please could u check to see how far along this is please as its been happening now for months.

Thanks.

Chris

***************************************
Where ever you maybe.... Let your wind go free!

"So in retrospect the best cable to get is cat6e"
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