Virgin Media Community

[nigelrod]

Hi,

As of last Wednesday night, I've been unable to access my virgin.net email account that I've had for the best part of 20 years. Tried access from various means including webmail, but no success. The password is correct, it just seems it doesn't connect to the email server. Are there any problems?

Nigel

[DJ_Shadow1966 · Accepted solution]

Hello

First of all a question are you still a Virginmedia broadband customer if not then the problem could be that VM have deleted the email address as it is an orphaned email address see https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073
https://community.virginmedia.com/t5/Email/Closure-of-former-customer-email-accounts/m-p/4092021

If you are a customer is the email address attached to your broadband account ?

Regards Mike

[nigelrod]

Hi Mike,

Yes I'm a Virginmedia customer but don't think the address is attached to the broadband account. Is this a problem?

Nigel

[Graham_A · Accepted solution]

Yes, potentially.  If the email address concerned is not linked to a current VM broadband account it is liable to be closed down at any time without notice.

It may be possible to move the address to your current account if you are the account holder for both accounts.

The process will wipe out any email addresses on your current VM account.

[nigelrod]

How do I find out whether the virgin.net email address is still there and how to move it across to the virgin media account?

[Graham_A · Accepted solution]

The VM Forum Team should reply here on Monday with further advice as to how this can be resolved, if it can.

[Corey_C · Accepted solution]

Hi nigelrod,

I'll send you a PM to locate your account.

Cheers,

Corey C

[nigelrod]

Thank you

[Corey_C · Accepted solution]

No Worries. Have you had a look into your PMs? I've sent a message. When you get a chance please reply to the PM so I can have a look into your account. 

Thanks,

Corey C

[nigelrod]

Thank Corey, Ive just replied.

Nigel