Unable to access secondary ntlworld email account.

[jaigee]

After the recent overnight shutdown my wifes secondary account will not open with the message:

'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.'

My main account is working fine.

Any ideas?

[Natalie_L]

Hello Jaigee, 

Thank you for reaching out to us here on the community. 

Our teams were working through the night to complete planned and essential work to our email service. 
This was carried out overnight to minimise disruption for our email users, but unfortunately we have since encountered some technical difficulties which means email users may be experiencing intermittent issues with their email service. 
We apologise for the inconvenience this is causing and our teams are working to resolve it as soon as possible.
Thanks, 

[jaigee]

Secondary ntlworld email address STILL not working!

[jaigee]

STILL not working!

I have now started the process of moving all email addresses to Gmail and then it is 'good bye Virgin'.