@claresteve2 wrote:
all they do is reset the password to the main account.
Is this an @blueyonder.co.uk address? If so it may be that it's an alias address to your main email account rather than a straight forward secondary email account. The reason I ask is that alias email addresses share their password with the main account.
If it is a Blueyonder address you should be able to check if it is an alias by signing into your primary My Virgin Media (MVM) account https://virginmedia.com/my-virgin-media using your main email address and password.
Then click on the Update settings tab and then Account details. See if that email address is listed as an "Alternate email address" You may have to scroll down and click on the Manage other Virgin Media accounts to see that. (The old MVM screens used to mark alias accounts but I am not sure where the latest iteration of the MVM shows them.)
If the problem email address is not a Blueyonder address it would be worth checking that Manage other Virgin Media accounts page to make sure that this email address address is still listed as a secondary email account.
It is just possible it is no longer linked to your main VM account for some reason and may have been deleted. At least if it is still listed you will know for sure that the email account is still live.
Coenoby
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