@BVNTL wrote:
I have followed some of the advise that I've seen but I still am at a loss of what to do.
I have posted this a number of times so you may have tried this already.
Virgin Media have changed the way you reset the password on a secondary email account. There are 3 options:
1) You can do that from the "My Virgin Media" account of the secondary email account.
So, sign in from this link https://my.virginmedia.com/home/signIn enter the secondary email address and existing password when prompted. That will take you to the relevant "My Virgin Media" account for that email address rather than the emaiI account itself.
Then navigate to the "Account details" page by clicking on the "Update settings" tab and then you'll see the "Account details" tab. Scroll down that page and you will see a place to edit the password for that secondary email account.
2) If you cannot go via that "My Virgin Media" route you can try the stand-alone password reset link https://www.virginmedia.com/my-virgin-media/forgotten-details/password but you will need to answer 2 security questions. That allows you to change the password for the secondary address and a confirmation will be sent to your primary address. Sadly, many people report that process does not work and the screen does not move on after you type in the security answers and press enter.
3) The back stop is that you will need to ask VM staff to reset the password for you either via the 150 phone line or by waiting for one of the Forum Team (VM employees who support this forum) to pick up on your post.
Coenoby
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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