Unable to access ntlworld email account

[m3rcuria1]

Hi,

I haven't been able to access my ntlworld email account for the past few days. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin Media account is currently unavailable". I've tried resetting my password and app password 2 times over the past few days, but to no avail. Any help would be greatly appreciated!

[Paulina_Z]

Hi @m3rcuria1,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're having some issues accessing your mailbox! 

Our team is aware of the issue impacting some customers and restricting access to their mailbox. Our team is working hard to have this issue rectified. Apologies for any inconvenience caused by this.

Thank you for your patience while our team works on resolving this problem.

[m3rcuria1]

Thanks for the reply!

[Paulina_Z]

Hi @m3rcuria1,

Apologies that we're unable to assist further at this time. However, rest assured that our team is actively working on resolving this as soon as possible.

Thank you for your patience!