Unable to access ntlworld email account since Wednesday
I've been unable to access my ntlworld emails via either webmail or on any of my devices since Wednesday. I have an active account with VM for broadband, TV and Phone so surely my ntlworld email would not be treated as an orphan account without having had prior notification?
It keeps telling me that my password is not recognised, yet I have been able to use the "Forgotten password" link, enter my security details and reset it. I can log into my VM account and see everything I could before but just can't access my emails any longer.
It just keeps telling me to try again in an hour.
My smtp settings are correct but it won't accept changing the imap settings from ntlworld to virginmedia (I wasn't sure if this was the issue as to why it wouldn't allow me access to my emails) and just keeps saying the password is incorrect.
I'm concerned as to what has happened to my account since Wednesday when it was working fine and I was able to access it on both Webmail and on my devices, and why it's no longer accessible. Can someone please help?
I've had to use an old hotmail email to create an account for the forums just so that I could pass authentication to be able to post.
Re: Unable to access ntlworld email account since Wednesday
OK - we've seen this before. The Blacklists don't matter. They don't affect e-mail sending let alone log-in. In fact your IP should be on those blacklists because dynamically allocated IPs like those VM residential offer should not have mail servers running on them.
Please remember that this Community is NOT a means of accessing VM tech support direct. The first responders are usually other VM users who help uncover what is going on for the VM staff to look at.
They will need to get VM IT to look at your mailbox and see what is going on. Wait here for them to come by. Should be reasonably soon.
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