Unable to access ntl email

[Seal1]

Have been unable to access my NTL emails from Monday 9th August.

Error message -

 mail box is unavailable at the moment.  Please retry in 1 hour.

Have called 3 times but still not fixed and no updates. Have full house bundle including broadband, land lines & TV.

Have asked an IT engineer to check and he confirmed that it is a problem with Virgin Media

Not impressed!

[Kath_F]

Hi Seal1,

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue gaining access to your emails. We can certainly take a look at things for you. 

In order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,