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GlennShrek
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Unable to access my @ntlworld email

Hi.I use Google chrome to pick up my emails and a few days ago started to get this notification when trying to retrieve my ********@ntlworld.com emails. Its the only one with an issue. Tried as suggested changing my password, but still the same error message.

Authentication error.
Server returned error "[AUTH] Authentication failed."
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DJ_Shadow1966
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Re: Unable to access my @ntlworld email

Hello

VM forum staff can take a few days to answer what I have done for you I have escalated this to a VM staff member to look at this for you.

Regards  Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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GlennShrek
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Re: Unable to access my @ntlworld email

Thanks, Mike, It's incredibly frustrating as I'm looking for a job at the moment and this is the email on my CV so not sure if I've had any replies.

 

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Beth_G
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Re: Unable to access my @ntlworld email

Hi GlennShrek,

 

Thanks for your post and welcome to the community.

 

I'm sorry to see you've been facing some issues with your email account. I'm going to send you over a private message so I can look into this from there for you.

 

Please find my message over at the purple envelope.

 

Kind regards,

 

Beth

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