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Frak1948
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Unable to access my mailbox.

I have been unable to access my Virgin Mail  for several weeks now.Fortunately I do have other usable email accounts but normally use the primary ntlworld.com mailbox as my favoured email.Can anyone look into the problem please. 

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Paul_DN
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Re: Unable to access my mailbox.

Hi Frak1948,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

Frak1948
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Re: Unable to access my mailbox.

Hi Paul,
Thanks for the reply.I'm probably being a bit thick, but where is the purple envelope on my open message?

Frank
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Graham_A
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Re: Unable to access my mailbox.


@Frak1948 wrote:
Hi Paul,
Thanks for the reply.I'm probably being a bit thick, but where is the purple envelope on my open message?

Frank

If you scroll to the top of this forum page and look to the right of your name you will see a bell symbol and a purple envelope.  Click on the purple envelope to open the private messenger window.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Paul_DN
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Re: Unable to access my mailbox.

Hi Frak1948,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

Frak1948
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Re: Unable to access my mailbox.

Thanks Paul.All seems to be fine now.

Regards

Frank

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Paul_DN
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Re: Unable to access my mailbox.

Hi Frank,

 

Thank you for coming back to me, you are vgery welcome glad I could help.

 

Regards

 

Paul.

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