I'm a bit late to this but I am unable to access my emails, with the same message people were getting a few months ago.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
i have exactly the same problem. 3rd time its happened in 6 months. I don't do anything to cause it or cure it. I ring Virgin who the raise a 2nd line call (after lots of persuasion) and then it gets resolved. I am in the same situation NOW
I have already tried both of those options to no avail, I've also tried clearing my cache and logging in on different devices. If this changes anything it's a family email tied to my father's account, but he has access to his emails and can't enable my access.
believe it or not, haveing put my problem on the forum, after 4 days all sunddenly started working fine. Alas, after 4 days it is in the same state. Merry Christmas. Good job i have an Outlook account to use instead of Virgin