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dhale12
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Unable to access my Webmail

Hi

I am unable to access my emails. I was getting a message when trying to access my @blueonder.co.uk email web email account. Firstly it says Sorry your email is unavailable at the moment please try again after one hour. On trying again I know get a white screen with forbidden on it and you cant get to the log on page from the website main page.

I then reported the issue to 150 who reset my password, this time you can get to the log on page but once you do you go back to the sorry no access message and then after a second attempt you go  back to the forbidden message.

This happened around 4pm yesterday and I have not been able to get access since

I see there are various other threads experiencing the same issue, but some indicate the issue is resolved when it clearly is not.

Please help as having no email access is a nightmare.

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Tom_F
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Re: Unable to access my Webmail

Hi dhale12, thanks for getting in touch.

 

I'm sorry to hear you've encountered this problem accessing your emails. To help further we'll need to confirm some details with you via PM and possibly raise this with another team - please get back to me when you can and we'll take it from there.

 

Tom

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dhale12
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Re: Unable to access my Webmail

Thx,  let me know what you need

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